MTN IS A ****,CHEAT AND RIDICULOUS

MTN is a **** and I regret using it. I've been using MTN all my life but I feel cheated and not valued by this service provider even after been their customer for over 20 years. I had a internet contract since 2019 which expired this year around March and apparently I was supposed to notify them on whether I want to continue with them or not which I wasn't aware of and feel its a stupid process to assume customer want to continue with the service without communicating with them.

Fine I accepted its my fault as every consultant I talk to on phone says so and advise them I will pay the amount however I do not need the services anymore so they should not send me any data, I want to cancel that contract, another stupid rule again, they can't cancel while there's an overdue on the account, I did notified that I lost my jon end of November hence I can't afford to pay that amount and also don't understand how does one pay R359.00 to almost R 1200 for the same data. I made a payment arrange for the overdue which i'm still paying however I just found out for the call center that I have an overdue for R 4000 something while I had an overdue of R 2210 when I made an arrangement, so you people just keep on adding MONEY ON TOP OF THE ARRANGEMNET I HAVE, I DON'T KNOW HOW YOU EXPECT ME TO FINISH PAYING THE OVERDUE WHILE YOU STILL ADDING MONEY, WHAT WAS THE POINT OF THE PAYMENT ARRANGEMENT IF YOU STILL GOING TO ADD MONEY, I'VE CALLED MULTIPLE TIMES WITH NO HELP AT ALL, EVERYBODY KEEPS TELLING ME ABOUT THE RULES AND PROCEDURES, NOBODY IS WILLING TO ASSIST, I AM UNEMPLYED AND I WANT TO SETTLE THIS AMOUNT HOWEVER I'M UNABLE TO TO CAUSE IT KEEPS ON ACCUMULATING. PLEASE I NEED SOMEONE HIGHER WHO CAN ACTUALLY HELP!!!!!!! I'M TIRED OF CALLING THE CALL CENTER AND BE TOLD ONE THING OVER AND OVER, BEEN TRANSFER FROM ONE DEPARTMENT TO THE OTHER, I'M TIRED, I NEED HELP