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Zanele Z

1 reviews | Active since Jan 2015

12 Mar 2020, 18:18

MTN is a **** they sign you for one contract and move you to a expensive plan 7months after you took the contract with them.

Mtn is transferring me to a new contract that will see me paying them more subscriptions monthly when I call the call centre Ryan the supervisor tells me due to inflation my current contract has been s****ped by mtn and they are moving me to a closest similar package. I told him I have 24 month contract with mtn on my package he referred me to my contract which states mtn by "notifying you in advance may amend charges from time to time".

My reply him was the contract says amend charges not transfer me to a new plan. Mtn is in breach of contract they discontinued my current plan because it wasn't generating money and are moving the people on that plan to a higher subscription plan. I did not subscribe to the plan they want to move me to. They must keep their end of the deal. If it was me canceling the contract 8 months after taking it out they would charge me penalties now they are canceling my contract and moving me to a higher contract and penalizing me because I must now pay more than what I took out last year July. Mtn is ******* and their contact centre consultants are rude when they cannot reason with you. I spoke to a service loser not a champion got transferred to retention then to legal department still my query hasn't been resolved.

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