MTN IS A ****

I have been trying since mid October to get the following numbers changed to prepaid *** and ***. I called the customer service call center and I was assured that it has been done. To my horror these numbers have since been changed to a month to month service which I didnt ask for. To make matters worse I am being invoiced incorrectly every single month because of this. My line was closed due to non payment however I pay each and every single month without fail. Now MTN has had the nerve to hand over my account to SSDA ***. Why am I being penalised for the incompetence of your ill trained service agents. I took personal responsibility to ensure that I let you know in time of what I want done as your client but you have failed me and keep on harrassing me. Its been two months now and I am sick of you.

If you do not resolve my query within 24 hours then I am taking my case to the ombudman.