Mtn is a ****

Mtn is a ****, they allow 3rd parties to source contract clients for them then refuse to help you when device gets lost. I took 2 Mtn contract through Mondo. Who said they are acting on behalf of Mtn. One of the devices was ****** today and am trying to get the IME number in order for me to report it to SAPS. When I called the Mtn customer care I got told they can't help me I must call Mondo. I call mondo, only to discover that they dont work on weekends and Xolisile Nkosi blatantly told me that there's nothing they can do for me. I have 48 hours to report this device and as a working person I'll miss this time frame on Monday when Mondo finally opens, what then? Who will help me then?