MTN is a ****

Honestly MTN is running a **** in the back group, I have been with MTN for 20 years, as of late I have made inquiries about my incorrect package and cancelling of the contract, they sent me from one post to another frustrating me. MNT has been crediting and debiting me for a packages I didn't request and have made attempts to remove it, all they do is to request information they already on the system.

when I call MTN to remove data I didn't request they told me their systems are slow I must go to to the store, prior to that they told me my query is pending and they cant help, this was said by their agent and their agents don't update the tickets accordingly with the correct information

Lesson learned never upgrade or take a package telephonically with MTN go to the store. limit what you buy from MTN. I think its these subcontracts and franchise store they have that are messing up and MTN is not doing anything about.

How is an ISP such as MTN struggles with poor slow IT systems internally, I have been on hold for 10 minutes to receive my refe no. they hang up on me :-(