MTN IS A ****!!!!!!!!!

MTN doesn't take their customers serious. I added a new contract which i app**** for online... Recieved my parcel on the 5th of July 3 days later it read "No Simcard" called MTN a several times. I was given a run around. Told to restart phone, switch of phone for 24 hours etc... Nothing worked 2 weeks later i was told to go to the nearest branch. Got there i was told to do a simswap which will cost me R150, I refused, what am i paying for. When its not my fault that they gave me a simcard thats not working. I use my data, used my patrol to go to their branch even use my time to be calling their not so friendly stuffs. Now i must pay. I eventually got tired and sent an email that since the phone is still of no use in its box they shouldnt be expecting any payment from me. Funny enough i got a bill. Bill for what???? I must pay for a device that is of no use to me??? They must just cancel their contract I'll take my money where its valued. Im fed up with MTN. I even advice hubby to join them which they have been ripping us off the 120 Gigs of data, He has been getting 90 Gigs. MTN is a ****. I've been loyal for far too long.