MTN IS A RIPS OFF THEIR CUSTOMERS

I am quite disgruntled with MTN. It has become evident to me that they simply have no issue with ripping customers off. I took out a data contract for our office in November. This is a 40gig package. We never go over 25 gigs in a month. I am currently paying R259. Since the 11th February I have had to top up data, I contacted MTN to enquire as to why the data is finished. The first consultant told me that I only took this contract out in February and told me to look at increasing the package. I then spoke to another consultant and informed her that this contract was taken out in November. She at least could pick up that there is some issue as the data did not renew and she would escalate it. 2 days later I called back to enquire about the issue as I am constantly having to top up. This consultant tells me that there is a note that it has to be further escalated. If I didnt call in, no one would have picked up that this needs to be escalated again.

I am highly frustrated, a R259 contract has now cost me R2033 for a total of 28gigs and this is over a period of a week and a half. MTN is still investigating. This is a ******* and it really just comes across as though you are dragging your feet so that I continue to top up! In total for this month a R259 contract has cost me R2292!

I WANT A REFUND FOR THIS PAST WEEKS COSTS!