MTN is a *******

MTN South Africa is the worst service provider with no professionalism and the staff in the call centre has no clue on what they are doing nor are they able to advise.

On the 20th March, I was ****** on my way to wrok with my cellphone and needed to get a new one. I was advised in store that my contract is only due for an upgrade in October and if i would like an early upgrade, i would need to pay the R1200 penalty. I then agreed and paid the sum of R1315 in the store which include my sim activation fee as well. I took a package of R300 a month which was in line with my previous package because ideally i was not going to upgrade my contract again because my phone was in perfect condition, however due to unforseen circumstances, i was forced to take out another package.

To my surprise on the 01 May, my account was debited with R911 as monthly service fee. I then called the call centre and advised what has happened and the feedback received was that it will be raised with the billing department, the account will be credit and an sms will be sent to notify which then means i can request for the funds to be sent back to my account. Low and and behold on the 03 May i received an sms stating that my query 1-*** has been closed, i was puzzled as i have not received any feedback no any credits to my account. to put the icing on the cake, the instore amount of R1315 was not assigned to my account either which i was advised could be why i was debited that amount

i called MTN which advised that there is a problem with their system and majority of customers were double debited and their is nothing that can be done as they are working on it. well in my case, i was triple debit in a time where every peny counts, the consultant said i will receive feedback once the credit is transferred back and then once again an sms received your query 1-*** has been resolved but my concerns has still not been resolved nor have i received my money back.

MTN sickens me and I will not advise anyone to use their network, depsite what is going on in the whole world right now, they are ripping their consumers off.