1 reviews | Active since Jun 2017
Mtn is a *******
I app**** for the black friday 50GB data special on November 24th 2017. The first allocation of data was pro rata. Today the 14th December 2017 i was due 30GB anytime day data and 20GB night surfer. However MTN decided to allocate 10GB night data and 23.5GB day time data. This is in contravention of the contract and the service provider is acting in bad faith. I called the call centre who says i have to go to the store at which i opened the contract because they cannot help. This is disgusting. To top it all off the contract is at R299 but my bill due is R610.40c. If MTN thinks i will accept this they are nuts. If the correct data is not allocated and the bill not amended before the debit date i shall lodge a complaint with the ISPA. ********** 304
Thank you for your post.
We sincere apologized for any inconvenience incurred.
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Kindly be advised that the first invoice is billed prorate charges. From the date the first invoice was generated 2017-11-25 until the close of the invoice , 13-12-2017.
We have sent the complaint to the Regional store managers to request from the store to check if the package is corrected loaded,if the package is not correct loaded the store need to log a request with the billing deaprtment to correct this.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***
Kindly be advised that the first invoice is billed prorate charges. From the date the first invoice was generated 2017-11-25 until the close of the invoice , 13-12-2017.
We have sent the complaint to the Regional store managers to request from the store to check if the package is corrected loaded,if the package is not correct loaded the store need to log a request with the billing deaprtment to correct this.
Kind Regards,
Alice van der Merwe
Best regards,