MTN IS A *******
<p>For the past 6months, men has been *****ing my airtime. Every time I load airtime the take as much as 20 percent. The worst being today. I had purchased 50mb yesterday for the week. This morning I loaded R10 to make calls and noticed that they had ****** about 35mb from my account. When I tried to repurchase, I noticed that the air time I had just loaded was also gone. NOT RESERVED - ******. THIS CANNOT BE ALLOWED TO CONTINUE. HOW MANY OTHER PEOPLE GO THROUGH THIS DAILY. THEY ARE *****ING THOUSANDS OF RANDS FROM CUSTOMERS DAILY. IS THIS RIGHT? ACTION NEEDS TO BE TAKEN. PLEASE HELP!!!! THIS IS FRUSTRATING. ADDED TO THE FACT THAT THEIR CUSTOMER CARE "HELP LINE" DOES NOT EVEN ANSWER OR CARE ABOUT OUR SITUATION. THIS MATTER IS EXTREMELY URGENT AND FRUSTRATING. PLEASE TAKE ACTION.</p> <p> </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for delayed response and for any inconvenience caused. According to our records, your data bundle was used on the Internet as well as the airtime. Please check if your device has any Internet automatic updates or background data running. Should you need help with this then please contact our Data Support Team on 1555 (free from an MTN line), please make sure you call from a different line and not from the number or the phone in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for delayed response and for any inconvenience caused. According to our records, your data bundle was used on the Internet as well as the airtime. Please check if your device has any Internet automatic updates or background data running. Should you need help with this then please contact our Data Support Team on 1555 (free from an MTN line), please make sure you call from a different line and not from the number or the phone in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,