LN
Leona N

1 reviews | Active since Oct 2015

22 Oct 2015, 13:00

MTN is a *******

I havhave a contract with MTN A***,they sent me a bill for R789 claiming it was from 3years ago. When I ask them they tell me it was due to incorrect billing, why am I paying for their mistake. But I paid anyway, hoping that it doesn't happen again. Now they send me a bill that is in arreas and I can't reach them in anyway. The statement doesn't show the R1195 that I paid. Instead they keep on adding more money. I want them to close this account and never have anything to do with them ever again. Even my friends are complaining about MTN. Even when I call them,they charge me for over 2minutesbefore they answer,thenot hang up. I called the *** &amp

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Oct 2015, 14:23
Official
Hello Leigh7991,

Kindly note that the matter has been referred to the management team of our legal division for urgent attention.

Thank you for bringing this matter to our attention via HelloPeter and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***