MTN is a real ****!!!!!!

I am writing to express my concerns regarding several issues with my accounts, which have left me quite disappointed.

I logged a call with one of their consultants at their Sandton branch about 3 weeks ago and was not getting any feedback, I then decided to log a call via the customer care email two weeks ago and to date I have not yet received any feedback instead I get emails saying my request has been completed and countless OTP's via my cellphone.

The below issues are what I'm dealing with:

1. Billing Inquiry: I have noticed an additional charge of R199 on my account. Thabiso, the Sandton agent, was supposed to log a query on my behalf and provide feedback, but I have yet to receive an update after 3 weeks. 2. Sim Card Delay: It took two months of follow-ups to receive the SIM card for my new laptop contract. Unfortunately, it still does not have the 6G data that was supposed to be activated monthly, resulting in four months without any data service. 3. Contract Upgrade and Migration: Since my accounts two accounts are due for an upgrade, I would like to request that these be converted to prepaid status, allowing me to migrate to Vodacom. Additionally, if I do not receive the data owed to me for my laptop account, I request the cancellation of this contract and the collection of the laptop.