Mtn is a problematic network
BILLING SYSTEM.
I received an sms that the date for my inclusive value services has been moved to the 11th of every month and this will make my invoice due for the 11th of every month. My debit order date and payment due date will remain unchanged.” We don’t anticipate any disruptions to services or billing during this process”.
I cant be due for payment twice for the same its ridiculous. i was overchanged for two months and this was rectified in september which my billing cycle was due was the 041/10/2018 and on the 04/10/2018 i was on a credit balance of R87.14. Now i go on the app now and payment is due on the 31/10/2018 ???
If that text said that my billing would remain unchanged why do i have the same due date for the same month???
No MTN is a problem after another. Cant a person finish your contract in peace without problems?????
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MTN South Africa's replyOfficial
17 Oct 2018, 10:21Thank you for your post.
We sincere apologized for any inconvenience incurred.
SMS was sent out to clients regarding the invoice date change.
Correct the account balance on the 13-9-2018 was R87.14
The invoice for October has been allocated to the account. Balance of R 778.59 need to be paid in 21 days from the invoice date ****h). The payment for the October invoice need to be paid by the 1st of November 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply17 Oct 2018, 10:21
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
SMS was sent out to clients regarding the invoice date change.
Correct the account balance on the 13-9-2018 was R87.14
The invoice for October has been allocated to the account. Balance of R 778.59 need to be paid in 21 days from the invoice date ****h). The payment for the October invoice need to be paid by the 1st of November 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
's updateReviewer Update
17 Oct 2018, 14:03Good day Alice
I understand what is said but who said my billing cycle must change? And clearly the sms that was received was false communication. So the app is incorrect as it says it must be paid by the 31/10/2018. Why was the billing migrated without my concern? And what is the balance that i must pay?
's update17 Oct 2018, 14:03
Reviewer Update
Good day Alice
I understand what is said but who said my billing cycle must change? And clearly the sms that was received was false communication. So the app is incorrect as it says it must be paid by the 31/10/2018. Why was the billing migrated without my concern? And what is the balance that i must pay?