MTN is a **** – no accountability, no responsibility

I am now starting a daily review because MTN continues to ignore me and refuses to take responsibility.

After my previous complaint, MTN contacted me and promised a refund and confirmed that the incorrect contract was cancelled. But now, when I follow up, it’s a completely different story.

Every time I call, I get a new excuse:

They suddenly “can’t find” my account They claim they have no record of the deductions They tell me to go prove it myself using my bank statements And the latest excuse: “It’s not MTN, it’s the Rewards Centre”

This is unacceptable. MTN signed me up, MTN billed me, MTN deducted my money — but now no one wants to take responsibility.

How does a company:

Deduct money from a customer every month Then claim they have no record of that customer or account?

This feels like a complete ****.

I have already:

Cancelled the incorrect contract Been promised a refund Spent hours calling and repeating myself

Yet nothing is being resolved.

Instead, I’m being passed around, ignored, and told to do their job for them.

MTN is being completely inconsiderate and unprofessional. No ownership, no urgency, no accountability.

I will continue posting daily until:

My refund is paid in full MTN acknowledges their mistake And someone takes actual responsibility. I even asked for the records of our calls they have not sent them. If you are considering MTN DO NOT. Rather GO to VODACOM They won't **** you