MTN is a misleading and disappointing company 😞 😔

I don't know where to start. I opened a contract on the 18th of February 2023 and was assured the first debit order will be taken at the end of March. Just before the end of February, I was notified that a debit order will be taken on the 28.02.23. Ever since, I've been in contact with the MTN customer service who's been giving me nothing but anxiety and stress. A payment of R955,54 was taken and I was told this was done incorrectly yet no one has assisted me in having the matter resolved. I was told that if the payment is notbrefunded. I cN dispute it through my bank, which I did. I am now in arrears and agents have given me contradicting information, each telling me something else. Countless agents and managers have dropped the call on me or promised me call backs on feedback regarding my query which has never happened. I have made numerous calls and still this has not been resolved. I am due to receive yet another invoice, making it 2 and a half months of payments when I've barely had my devices for a month. I'm left with my credit score being affected and with devices that are not working. I feel so let down because I've read and heard of many stories such as this but never thought it would actually happen to me.