PC
Penny C

1 reviews | Active since Jul 2015

14 Jul 2015, 11:01

MTN is a mess

When I app**** for the contrat i was advised that the fee would be R370.00 a month i then confirmed if they are sure and i was told yes. I confirmed this because MTN always has hidden costs. <br> <br> I then had a problem that my caller ID was not showing, when i called MTN to query it the advised that they had turned it on. I was not told that it came at an additional cost. <br> <br> I have now been receiving sSMS's stating that i owe R94.00. When i call to find out why i had to hold for 45 minutes eventually i speak to someone who has not got a clue. She tells me i had app**** for recurring data, which i did not. and that i had to pay for the caller ID and their rates had gone up. <br> <br> I WAS NEVER ADVISED THAT CALLER ID COST ANYTHING, I DID NOT APPLY FOR REOCCURING DATA AND NO ONE TOLD ME THE RATES HAVE GONE UP.<br> <br> My contract has gone from R370.00 to R401.00 WITHOUT BEEN ADVISED. I want the arrears to be cleared and i want to pay what i signed for and that is R370.00

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Aug 2015, 12:03
Official
Hello Peluca2013,

Thank you for your post,

We apologies for the delayed response and for any inconvenience this may have caused.

Please note that the monthly subscriptions on some of our packages have increased which has resulted in the spike in your monthly billing.

Thank you
Wenzile Masina
REQ:***