Mtn is a load of i dont care for my clients

On the 19/10/2024 I signed up for the uncapped home internet 10mbps contract online and was charged R381.00 which was instantly taken from my bank account. The 21/10/2024 I got a call fron DSV telling me the courier will be at my house on the 22nd and will do the fingerprint biometrics. When the courier came the biometrics would not pick up my fingerprints so the guy said i should phone mtn and ask for a manual authorization. I phoned mtn and explained what happened and they said they will sort it out by sending an email. The next day i phoned dsv and asked if they received an email and they said no and an email from mtn would have to go through another department before it got sent to them. I kept phoning mtn and asking for help and kept getting sent from this department to that department until Wednesday 30/10/2024 when dsv phoned and told me they will deliver on the 31/10. DSV did not come on the day promised and phoned again the next day Friday the 1/11/2024 telling me they will deliver on the 04/11/2024. The Monday of 04/10/2024 they delivered mt mtn package at 1.30pm but when I connected everything I could not use the internet I phoned mtn and explained everything i went through and they gave me a number to phone to activate my router but before ending the call i asked about the R381.0 I had paid since i was not using the internet how is it i was paying for it the guy told me some long winded explanation about "you pay in October for November and in November for December " it made sense to me but still did not explain why i had paid R381 when the monthly fee is R269 what happened to my R112 when asked he told me everyone pays that and i still dont know why. I phoned the number the guy gave me to activate my account and they said i must wait 24 hours for activation. The next day my account was still inactive so i waited the allotted time then phoned 5 minutes after the 24hour mark because my account was still not active. The lady i spoke with informed me i will have to wait a further 1/3 days for activation. My internet FINALLY got activated on the 07/11/2024. Now i still dont know why mtn took R381 when i was not even using the data and now 3 days after activation I get an sms stating Y'ello, you've used 50% of your Fair Usage Policy. Log into the MTN App with (phone number here) to view your balance or purchase a Speed Recovery bundle https://mtnapp. WHAT IS THIS ? I used my data that was overpriced to watch One season of the Mentalist and my daughter used some data to watch you tube and i get a massage stating i used 50% FUP. I still wanna know what happened to my R112.