1 reviews | Active since Aug 2018
mtn is a **** including their stuff
terrible service i got from mtn festival mall from bongani kumalo and luke who is apparently the manager.
i have contract with mtn from early this year where bongani kumalo **** to me that he willhave insuarance registered on my contract phone and only to find out now that i lost the phone that he didnt. requesting help from manager who was busy wih his personal stuff who was not interested helping me. evennnnntually after a long time he is telling me it was my responsibility to make sure i am registered with theinsuarance and in any case their insuarance is not mtn insuarance is 3rd party. i was told if i want to complaine i can complaine. they just did not care. they knew mtn as a company dont take their client serious therefore they will do nothing about the complain. i need urgent atteendance to my case. ********** 000(patricia)
Good day Lesufi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that in order for MTN to replace your device, you would be required to pay for the insurance service. You are currently paying R160.39 per month. This what you have signed for and we cannot replace a device if it is not insured through MTN. If you can show us proof of payment for the insurance, please send it through to us. With regard to your complaint about staff members, please note that i have escalated them through to their management.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Lesufi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that in order for MTN to replace your device, you would be required to pay for the insurance service. You are currently paying R160.39 per month. This what you have signed for and we cannot replace a device if it is not insured through MTN. If you can show us proof of payment for the insurance, please send it through to us. With regard to your complaint about staff members, please note that i have escalated them through to their management.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,