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Marna P

1 reviews | Active since Apr 2018

13 Sept 2018, 16:50

Mtn is a liability

<p>Mtn is a liability. I have been blacklisted by Mtn and they affected my credit score in such a way that I am not able to apply for a much needed business loan. I do not even have a contract with Mtn, and when I contacted them regarding the blacklisting they confirmed that I do not have any amount outstanding. They have not assisted me in any way to remove the blacklisting with the credit buro and now it is bordering on defamation. Get away from this company if you can</p>

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Replies (4)
MTN South Africa
MTN South Africa's reply14 Sept 2018, 09:40
Official

Goodday Marna

Thank you for your post.

Please accept our apologies for the delay and inconvenience experienced.

I have checked your account using the ID no you provided, the last payment on this account was made in February and account has been closed.

A request has been sent to the bureaus and legal dept to urgently remove the payment profile on your name as this account has been settled.

I will further liaise with you via email: ***

We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologize for any inconvenience this may have caused you.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply14 Sept 2018, 09:40
Official

Goodday Marna

Thank you for your post.

Please accept our apologies for the delay and inconvenience experienced.

I have checked your account using the ID no you provided, the last payment on this account was made in February and account has been closed.

A request has been sent to the bureaus and legal dept to urgently remove the payment profile on your name as this account has been settled.

I will further liaise with you via email: ***

We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologize for any inconvenience this may have caused you.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply17 Sept 2018, 10:50
Official

Goodday Marna

Please be advised that the email has been sent to the Credit Bureaus to update your payment profile.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

MP
Marna P's update17 Sept 2018, 11:01
Reviewer Update
Good day Roanne, Thank you for the reply. I called the bureau today and the payment profile is still reflecting on my account. Please note that my e-mail address is ********** I have called Mtn again this morning but it was still without success and although promises were made again nothing has happened. I have waited until this morning and have now proceeded to report Mtn to Icasa with 3 attachments to my complaint: A letter from Mtn law firm confirming my payment was received, a letter from Mtn confirming I am not in any way indebted to Mtn and a statement from the credit buro reflecting Mtn non-existent debt. I am not able to apply for a business loan due to sloppy carelessness and as you can see I have now been begging Mtn to sort this out since May this year. I am unfortunately not convinced because the same promise was made to me since May this year, not only by Mtn but also by your law firm.