1 reviews | Active since Aug 2017
MTN is a JOKE
On the 8/07/2017 my wife's phone was booked in for repairs at the East Rand Mall store. The phone was only sent in to the Repair center on the 16/08/2017, over a month later! We are paying over R700 a month for a phone we don't even have. The consultant thought it was a joke, laughing at us from behind the counter. The manager, a gentleman by the name of David, was just as unhelpful, and still till today we have received no feedback from him. We have been MTN customers for many years, but i will be terminating our contracts, as MTN clearly does not respect their clients.
Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,