MTN is a Joke

you send a complain to MTN and they send you a automated response what a joke.

Good day Sir/Madam,

Thank you for emailing Customer Care.

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly assist us with the detailed query for further assistance.

Please do not hesitate to contact us should you require further assistance.

Kind Regards,
Mmapula Malebe
Customer Services
MTN SA

You can now text your query to us! Simply SMS 44303

Reference Number: ********** 1

--Original Message--
From: ********** /> Date: 8/11/2016 11:03:53 AM
To: ********** /> Subject: My Number ********** 008

Hi

MTN must be one of the worse company I had to deal with, your customer service does not exist.

Your team leaders don’t keep their promises.

I spoke to Nana Ref: ********** 99 never came back to me regarding my query.

Then spoke to Lunga and then her Team Leader Lebeleng who promised to call me back after listening to a call and this was in July. My Ref: **********

Your agents promised me that I will not be debited on a recoded line for the month of July 2016 and the debit came off. Your so called Team Leader said she will listen to the call and come back to me till today, nothing. What type of service is this. It took me two months just to cancel my contract still you could not get it right. I am giving you 2hrs to respond to my email or I am going to Hello Peter to log my complain.