1 reviews | Active since May 2014
MTN is a JOKE!
At first I wanted to just upgrade my contract and was waiting on the new booklet (which they kept postponing- 12th, 19th, 20th), but due to the poor service I received from MTN those couple of days I just decided to rather cancel my contract and apply elsewhere.<br> <br> On the 14th I cancelled my contract, it is now the 21st of May and I am still not able to get a phone due to my number still being on contract.<br> <br> I am so angry and frustrated because I had sold my phone thinking I would be able to get my new contract, but there is always something wrong at MTN, always and excuse. Now their call center is offline due to a strike, so I cant get through to inquire what the hold up is or what date my number will be on prepaid. I called the MTN store and they said they checked and my number is on prepaid, but when they tried to port my number it came up that my number is still on contract.<br> <br> I paid over R1000 to MTN. I was a loyal customer but after this I think MTN is a joke! The service is pathetic and I am done. As soon as my other contract runs out i will cancel that as well and i will tell everyone that wants to go to MTN how poor their service is and how bad they treat customers!!!<br> <br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the cancellation's management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the cancellation's management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
