MTN is a *****!

I'm very disheartened by the service that I'm receiving from this store. There's no month that goes by without me calling this store with complaints from the time I took out a contract.

I had a contract with Cell C previously and I don't remember calling them for any complaints! I thought let me try MTN with this deal since it made financial sense for me, but instead it's giving me a financial headache.

On the 22/08/2020 I took out a deal with MTN (Attached) it took almost the whole day to activate because the agent (Danielle Barend) kept telling me about system issues. I left the store thinking the activation on the deal was done but nothing. I thought I should wait for atleast 24 hours and I even called activations department and they told me "the store was supposed to do the activation." I waited for more than 24 days with a Sim and router that was inactive. I called the store again in September to activate and she finally activated it.

In November it was my 1st full activation and the allocation of data was incorrect! They gave me 40gigs/day data and 40gigs night data. I called Danielle again to notify her and also requested she sends me a copy of my contract summary and till date I haven't received any of it. She said she'll do the correct allocation of the deal I had taken and till date it hasn't been done. I CANNOT wait another month for this to me fixed. You'll need to fix it NOW!! I gave you a whole month of November to have this fixed.

I'm upset about how I'm treated as a consumer. It's unfair that I have to call in literally every month to fix this contract that I legally signed and cannot cancel at any point.

I've written emails to the complaints department and they are just as ***********!