MTN IS A *****
I took up a month to month contract for my router in Aril 2021 to which I paid a pro rata fee as well as a full fee for the month of May. In May they cancelled my data mid-month telling me they didn't receive payment yet payment was made for May. They then reactivated it and put me on cash instead of debit and sent me an sms advising they put me on cash. Month end May I went to pay for June. And now to date I have no data. I went to the branch last week Thursday 3/6/21 and Barry Vilakazi said they should have provisioned me on the 01st and he will log a ticket so it can be sorted out within 24hrs. It's the 08th today and still nothing. I have emailed, called and given numerous reference numbers and each consultant has a different opinion of what the problem is and what the turn around time is. The lack of training is beyond me. There are all my references given *** *** *** *** *** *** SMC*** this one Sylvia said is incorrect and the Jabulani mall branch sent a ticket to the wrong department because again they are ***********. I was then given REQ*** AND to date there is no feedback Everytime I call.
This router I bought specifically for work purposes as I started a new job and I'm working remotely I have been off my duties since the 01st June and no one seems to care at MTN. This is my livelyhood they are messing with. I made payment but I have no data. So what am I paying for then? I asked them to cancel and refund me they said I must request this 30days before. So I am paying for a service that I am not receiving. Since I took this contract it's been inconvenience after the other. Refund me or load my data so I can move to another service provider. The branch is useless. The call centre is worse!! I am still waiting to be advised what my payment date is not that they moved me to cash payment and not debit but guess what??the branch and call center have different opinions on this. I've had the same MTN cell number for over 10 years and to be treated like this as a loyal customer is disgusting.
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SMC**********1 this one Sylvia said is incorrect and the Jabulani mall branch sent a ticket to the wrong department because again they are ***********.
I was then given REQ**********79 AND to date there is no feedback from the provisioning department everytime I call.
This router I bought specifically for work purposes as I started a new job and I'm working remotely I have been off my duties since the 01st June and no one seems to care at MTN. This is my livelyhood they are messing with. I made payment but I have no data. So what am I paying for then? I asked them to cancel and refund me they said I must request this 30days before. So I am paying for a service that I am not receiving. Since I took this contract it's been inconvenience after the other. Refund me or load my data so I can move to another service provider. The branch is useless. The call centre is worse!! I am still waiting to be advised what my payment date is not that they moved me to cash payment and not debit but guess what??The branch and call center have different opinions on this. I've had the same MTN cell number for over 10 years and to be treated like this as a loyal customer is disgusting.
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SMC**********1 this one Sylvia said is incorrect and the Jabulani mall branch sent a ticket to the wrong department because again they are ***********.
I was then given REQ**********79 AND to date there is no feedback from the provisioning department everytime I call.
This router I bought specifically for work purposes as I started a new job and I'm working remotely I have been off my duties since the 01st June and no one seems to care at MTN. This is my livelyhood they are messing with. I made payment but I have no data. So what am I paying for then? I asked them to cancel and refund me they said I must request this 30days before. So I am paying for a service that I am not receiving. Since I took this contract it's been inconvenience after the other. Refund me or load my data so I can move to another service provider. The branch is useless. The call centre is worse!! I am still waiting to be advised what my payment date is not that they moved me to cash payment and not debit but guess what??The branch and call center have different opinions on this. I've had the same MTN cell number for over 10 years and to be treated like this as a loyal customer is disgusting.