TM
Tshepo M
1 reviews | Active since Aug 2015
07 Aug 2015, 21:01
MTN IS A *****
MTN SA, IS A ********* OF NOTE... <br> <br> WHY IS IT THAT WHEN ONE DOES HAVE DATA, THEY STILL EAT ON MY AIRTIME? THIS IS WRONG IN SO MANY LEVELS... I WANT MY MONEY BACK.. WHAT'S THE USE OF HAVING DATA IF YOU GOING TO BILL ON MY AIRTIME???
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MTN South Africa's replyOfficial
02 Sept 2015, 11:22Hello Konka,
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
We have been trying to contact you however your line keeps going to voicemail, an email regarding feedback has been sent to you.
According to our records, your airtime does not get used on the internet when you have a Data bundle however the reason for loss of airtime is the Content subscription that is active on your line. The subscription deducts R7 of your airtime. Please refer to the email sent to you regarding the cancellation process of this subscription.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
We have been trying to contact you however your line keeps going to voicemail, an email regarding feedback has been sent to you.
According to our records, your airtime does not get used on the internet when you have a Data bundle however the reason for loss of airtime is the Content subscription that is active on your line. The subscription deducts R7 of your airtime. Please refer to the email sent to you regarding the cancellation process of this subscription.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 11:22
Official
Hello Konka,
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
We have been trying to contact you however your line keeps going to voicemail, an email regarding feedback has been sent to you.
According to our records, your airtime does not get used on the internet when you have a Data bundle however the reason for loss of airtime is the Content subscription that is active on your line. The subscription deducts R7 of your airtime. Please refer to the email sent to you regarding the cancellation process of this subscription.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
We have been trying to contact you however your line keeps going to voicemail, an email regarding feedback has been sent to you.
According to our records, your airtime does not get used on the internet when you have a Data bundle however the reason for loss of airtime is the Content subscription that is active on your line. The subscription deducts R7 of your airtime. Please refer to the email sent to you regarding the cancellation process of this subscription.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,