MTN IS A FEEDBACK BLACKHOLE

Received another large bill and contacted MTN Support centre yesterday morning (25 Aug) by calling into 808. The person there assisted with sending me docs requested without too much hassle. I then sent an e-mail to [Email Removed] at 08H30 with questions I had relating to the docs. I received a reference number [#***0] and a response to most questions (not all) just before 14H00 on the same day (satisfied with that turnaround) but some of the feedback left me with more questions than answers so I again responded with additional questions. It is now more than 24 hours later and no response. I contacted 808 again telephonically just before 16H00 today to do a follow up and the consultant I spoke to could not find any information regarding my query reference number on the system. HOW DOES THAT WORK? She promised someone would contact me before 17H00 but it is already 16H45 and I am not sure I would survive if I hold my breath. <br> Terrible, horrible service MTN, I regret ever upgrading to a new contract in July and wish I went with another service provider at this stage.