Mtn is a ****

I took out a contract for a 50 GB in 2021. My contract was ending in April 2023. I called mtn for a cancellation on the 12 of April 2023 and a lady by the name of Charlene assisted me and assured me that my contract will be cancelled and the last month of debit will be April 15 as the date they debit on. Okay cool she even gave me a reference number as assurance of my contract being cancelled(***). To my surprise that mtn billed me for the month of May I reversed,June again I reversed July again I reversed. I called them to ask why are they still billing me. The lady that assisted me on the 7 of July Noluthando Khanyile told me that she can see that Charlene did not close the contract as she was supposed to do after the call with me, however she will escalate the matter to her manager and get Charlene to pay for the money mtn has been billing me. She even said that I will receive an email from mtn and a call to tell me that my contract is closed and cancelled.

Today I took up myself to go to the store and they also couldn’t assist as the system does not allow them to cancel🙆🏽♀️from 9:50 until 11:30 o have been put from pillar to post by mtn officials from retention department to collections department I am played by MTN employees. The last lady I spoke with was Nozipho she told me that the manager cannot come to the call she was told to tell me that they will listen to the recordings and see if what I am telling them is the truth. But in the meantime I must pay mtn because my account is in arrears. Why must I pay mtn when I have cancelled the contract and what is it that I must pay for. I am so frustrated and furious as this is putting my credit score on bad reputation.

I need answers to this also. My contact number is ***.