MTN is a disorganised mess.

I renewed my contract in January. The contract shows exactly what I am required to pay per month (I pay by EFT). Suddenly in March I receive an account showing I owe an outstanding amount, I don't understand but pay it. Since March every account is different and more than the contract amount. I pay. I went to the MTN shop, who could not explain or help. I sent an email to *** on the 11 Jun and received a auto reply with a Ref number ***. Since then I have not received a response in 3 weeks, despite 4 followups . I phoned the help line (automatic junk), eventually got through to a person who could not solve the problem but said she would escalate the problem and gave me another ref number. I immediately received an SMS indicating that the query with a different ref number had been closed.

MTN is a disorganized mess. If not resolved in 3 days I will move to a different supplier and change to prepaid. This account is over 20 years old !!