MTN IS A DISGRACE

I app**** for a contract router online which was delivered to me on Monday the 20th. The router hasn’t been connecting to the internet ever since. When I call in, the agents tell me that my address was captured incorrectly and that is why my router does not connect to the internet and I need to go to the store to have the issue fixed. I advised the consultants that I will not get the time to go to the store to fix an address issue that was not my fault it was captured incorrectly in the first place.

I wasted so much of my time already calling in but not getting any help. I called in for them to cancel my contract as it’s pointless having a router I cannot use and at the end of the day I will have to pay for. The guy advised me that DSV can only collect the router in a month or more and I will still pay for services I did not use.

Mtn is full of ****. I need help urgently to cancel this contract as its only been 4 days since delivery. I provided proof of residence amongst other documents, so why do I have to tun around the malls to have a simple address issue fixed when they have all my details online.

This is unnecessary, stupid and unprofessional.