KT
Keitumetse T

1 reviews | Active since Sept 2016

27 Sept 2016, 11:30

MTN IS A DISGRACE ACC NUMBER A***

<p>I have settled my account with MTN and have sent them several emails to remove their status from ITC and to inform their debt collectors that I have fully paid my account with them some time in March and April this year!</p> <p> </p> <p>To my surprise, this morning I received an sms from their attorneys that I havent settled the account and that the Sheriff of the Court will issue me with a summon.</p> <p> </p> <p>MTN this game you are playing is not on....i want answers and I want them asap!</p> <p> </p> <p>To think that I am currently using your prepaid services? I am starting to rethink my priorities now</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Sept 2016, 23:11
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that we have requested the legal department to assist with updating your payment profile and the account accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***