MTN is a disgrace

To Alice MTN below:- The number below does not exist. dialling any other MTM number there is no option to get to query my complaint. You are ***********. I will not leave this complaint. MTN is an dishonest company . Honesty starts at the top . THE CEO. He should go to the previous CEO of Vodacom and ask him about costumer relation. Anybody can see that the message below from MTN is a computer generated message unless Alice does not know that the numbers of MTN has changed

Thank you for your post.

We sincere apologized for any inconvenience incurred.

If the number you referring to was on prepaid and no calls was made in 60 days the number will be revert back to the network and allocated to a different user.

You need to contact the 173 department to assist you in the investigation and credit of the R300.00 airtime.

Alice van der Merwe

Complaints Analyst