MTN is a disaster

MTN has become a nightmare to communicate with. The “135” helpline is a dead end, branches can merely log a ticket, they are experiencing “problems” with the internet and they don’t respond to Hello Peter reviews. I cancelled a data contract and was charged R1100,00 the next month for “out of contract” use of this contract which I haven’t used for months. The branch in Herm**** could merely confirm the cancellation and log a ticket. I eventually reversed the debit order and repaid my basic cell phone contract of R130 by means of an EFT. Subsequently, my service got suspended in totality and there is no channel of communication to MTN to address the matter. I had to replace my data contracts with fibre as there is limited band width available where I reside with subsequent very poor reception. It appears if the only option left is replacing my phone contract with a pay as you go service from another provider, lose my telephone number of 14 years and leave this mess as it is.