1 reviews | Active since Sept 2016

08 Sept 2016, 21:10

MTN is a disaster.

<p>MTN has deactivated my number and apparently given it to a new client. I am a psychologist and need my number active with immediate effect. It's impractical now to call every patient with a new number. Hospital trauma emergency only has my cell number. </p> <p>Help</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply13 Sept 2016, 12:34
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the billing management team for urgent attention.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply13 Sept 2016, 12:39
Official

Apologies not the billing team but the team that will correct the account and bring back your number.

Best regards,