1 reviews | Active since Feb 2015
MTN is a disappointment
I have been using the MTN uncapped special from back in the day. I have been very happy, back in the they even helped me resolved issues I had and I confidently suggested them to friends and family...... This all changed. Recently, I am experiencing very bad service to frustrating internet connection. First of all the connection keeps dropping, I check everything, upgrade modem, router, etc. I could not find the problem on my side. Secondly , I am able to browse the internet, remote desktop into work and even skype, but can not download a simple small video file, which took 20min and then dropped - I had to download these files at work, as they are for my studies... Thirdly, I help my dad with his internet issues as well, which I recommended sadly (same package as me), we did not even get a response back from the helpdesk other than the automated "We have received your email" reply.... As soon as I am able will be moving away from MTN, which really upsets me, as I am loyal to after sale service and had the best after sales service from MTN, but this is getting out of control. My father is moving away as he feel the same as I do. Why should our hard earned money be good and what we get in return not be as good. Seeing as it is election day - I would not vote for you Sorry MTN
Good day Andreas,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ********** />
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Andreas,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ********** />
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ: **********
Best regards,