1 reviews | Active since Mar 2018
MTN IS A CROCK
So now after 5 months MTN is still giving me the run around. Yes you are refusing to refund me money that is rightfully mine which has been gain massive interest in your accounts.
Yes thank you for insuring that the contracts have been properly cancelled after four months of struggling and a very angry post on hello peter. But no it seems we are now taking a million steps back because i am yet to see a cent of my money, instead i am being told that i used one of the two lines i was given as part of my contract. What part of i did not use this phone or its seem cards does MTN not understand??? This phone was returned on the very same day it was received with all parts in tact.
I am now supposed to go through another four months of back and fourth with this company?? No I cant and this has become truly frustrating!!
This is my reference number: ********** 1. Both your call centre and retentions department are stating its not the responsibility of their particular department but of the other, it seems like no one knows. So someone get on this and address it and give me an answer, I just want what's rightfully mine. And no i will not be paying for any administration fees because if i calculate all the call cost and emailing cost incurred by me to get this far with you company MTN owes me so much more.
JUST FIX THIS!!! I AM TIRED OF DEALING WITH YOU AND ALL YOUR INCOMPETENCIES
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent to the banking department to assist you with the refund of R -359.45. This can take +-5 working days.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent to the banking department to assist you with the refund of R -359.45. This can take +-5 working days.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
