MTN is a **** COMPANY!!!

MTN is ****ming money out of subscribers.

Their prepaid recharge system was faulty on the 08/02/2024 and the data I bought through their Momo App was never credited. I subsequently called their Help Desk and logged a formal query.

I was pushed from pillar to post by their extremely efficient Call Centre Agents who couldn't log into their own system (I had to wait patiently while she she went through the "trouble shoot" process). After holding on for seem like an eternity she got back on the line and said..."this one is Momo, I must transfer you hold on". I had to explain myself all over again to a different Call Centre Agent.

I was given a reference number (***) and told they're aware of the system glitch and recharges will be transferred within 72 hours, discounting Sat & Sun. To date the data has not been transferred and Agents have no clue how to resolve the query. Having spoken to three different Agents I was promised that a Team Leader will get back to me 96 hours later.

MTN is a **** company!!!!!!