Mtn IS A BUNCH OF ******* AND AGENT LALISHA MUNIEN/RAGHUNANDAN NONE THE BETTER!!!!!

Mtn is a bunch of *******! My upgrade which I signed up for came to an end and I was thereafter charged R1089 without any notification. Iv made countless number of calls to rectify my billing but to no avail. I then came into contact with an agent by the name of Lalisha Munien/Raghunandan - Durban branch who made it known that this was an error on their side and that I would be credited without doubt. I made it known that if this is not rectified I would be cancelling my contract.She asked me to send an email through which she will forwrd to her supervisor. She got back saying that her supervisor had taken up my case and that I would be credited without doubt. I said that I will wait for my credit to be processed befre I continue with my upgrade. Lalisha then called me on 29th jan saying that the deal I wanted is going to expire and that I should complete my upgrade with her asap to which I obliged. She took it upon herself that my query would be resolved. Apparently it was escalated to management. After waiting a few weeks without my query being resolved I decided to email her . She has since been dodging and avoiding my emails. Another agent confirmed that they hadnt receivd any escalation to my query which makes Lalish a ****!! She just wanted me to upgrade and then disappeared from the scene with EMPTY PROMISES. It has been 3 months now and nothing resolved! I called mtn numerous times explaining my situation !! IM SICK AND TIRED AND WILL NOT PAY MTN A CENT UNTIL THE R1089 IS RECTIFIED!!!