LP
Linaker P

1 reviews | Active since Apr 2013

24 Apr 2016, 22:04

MTN IS A BUNCH OF *******

I truly regret switching networks to MTN. They are a bunch of uncompromising *******. I bought 300MB of weekly data today and it vanished in a matter of hours WITHOUT me using my phone. I tried calling the call center which 1st made me hold for close to an hour and offered no solution to the problem. Instead I was firstly patronized and then passed from one call center to another and made to wait ANOTHER 45 minutes. I couldn't bare the disgraceful service and through my disgust I just hung up. MTN, I PAID FOR MY DATA AND I WANT IT BACK!! You people cannot go ahead thieving to make profits. There is no morality in your operations. As soon as my contract is over I am dropping you and will openly encourage everybody else to do the same. I still maintain YOU ARE A BUNCH OF *******, operating ad and how you please.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 May 2016, 11:20
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We have tried contacting you on the number provided without any luck, it gives message that the number is incorrect when we call the number you have provided.

Rest assured, it is not our intention to displease you

Regards

Nompumelelo

REQ:***