MTN IS A BAD NETWORK PROVIDER & HAS BAD CUSTOMER SERVICE

MTN customer services are useless in helping customers, they don't know their own procedures. We have been trying to cancel our WIFI for 2 years now. We pay our dues monthly even when we sat without internet for months, they told us they can not help us if we don't have internet. The employees don't want to help us and aren't willing to give a bit extra effort to try and help us. Someone at MTN keeps changing the debit order dates without our permission, and now they have changed OUR cancellation date without our permission. They send out annoying SMSs about promotions on devices and data, but they can't send our important information, like they will be closing earlier for certain reasons. People will only know they have closed earlier when they arrive at the shop. I have gone to MTN for 3 days during their working hours, just to find that they closed the shop early. They are a network provider but try to call them on their line - you can not hear anything because their line is so bad and scratched a high pitch sound in your ear, and no one will think to call you back on another line, even trying to give them a hint by calling and calling. They change the dates to get more money out of us, and if you as the customer wants to correct it, they give you attitude and say they don't have the power to make those changes only the person who made the change can fix it, and ask for that person then suddenly no one knows who they are. MTN is not as good a provider as their adverti*****ts make them to be. They will sell you a 5G router and internet, without checking if 5G is in your area, because they just want their commission and don't care what problems it causes the customer, and when you send a complaint to their complaint email address, you don't hear from them except getting a stupid automated response.