Mtn is a bad network provide

I called customer care more than 5 times.

I bought airtime and i tried buying data 1 gig valid for 7days via the mtn app and i was getting an error saying " i have insufficient fund to proceed with the transaction. I was told to switch off my phone , did that countless times and i was told to put my phone on flight mode and nothing seemed to work.

Manager by the name of John said i should use another phone to call so he can assist . I switch off the phone i was trying to buy data for, when i called i was told he stepped out even though i told him i would call and ask to talk to him instead of trying to explain myself again. I requested to talk to another manager i was then on the line for more than 45 minutes with him trying to sort out the issue. Switching off my phone and data off but nothing seemed to work. After wasting my time i still couldn't buy the 1 gig on the app.

I just wanted to buy 1gig data. Didn't know it could be so much pain to buy data

I spent more than an hour on the phone with mtn .Why does your system reserves airtime? This issue has been going on for years now and every time i need to call so that mtn can reset for me to buy airtime, the consultants are rude and not willing to assist. Mtn is a bad network. I am enough i should have never upgrade with mtn.