MTN is a BAD business!

Mtn is doing it again. I have a contract with mtn that I pay every month via a debit order. I went to the store on the 6th of January 2026 to do a sim swap. The system says that I'm fail a biometritic test due to my face not being 'recognised'. Several attempts were made. Still it failed. Last year the simi**** thing happened. I had to do a smart ID, waited almost 3 months. Went to the store with the new ID but still the system refused to accept my face. This is wrong and insultive. Last year they had to call and someone overidden something for the sim swap to be done. This year they claim all stores use 'biometric', I do'nt have a problem with mtn changing systems, but I have a HUGE problem when the new systems puts me at a disadvantage. Last year I lost lots of money because I had to drive to 180KMs to the store only to be tols that my face is not 'recognised'. This year again, I've done the same two days ago, waste money to go to the store and spend over 3 hours participating in an biometric experiment involuntarily and answering all questions, correctly, but being told that I cannot be assisted. That time I cannot use my sim card with data that was credited in December 2025. Now I have to buy additional data. This is unfair. My face will never be recognised by that biometric test thing, I have done that thing more than 25 times from last year and two days ago. I have changed the ID but I cannot change my face as I can see that mtn has a problem with my face. This is prejudice and insultive. The guys at Nonesi Mall mtn store, especially Christelle, have tried, but still I have no sim card because the biometric test is refusing to have my *** number being sim swapped. I'm engaging my legal adviser about this matter as I am grossly violeted and unfairly treated. I wanted to cancel this contract and move to vodacom but my legal adviser urged not to as they want to take this matter up. I want to even include ICASA and ombudsman. I feel very disrespected and undermined by mtn. I really hate the fact that I recommended mtn to my friends, family members, collegues and to my business associates, most are using mtn because of my influence. Now Im subjected to this biometric useless experiement that refuses to recognise my face several times, with refrehment upon reshments being done. What should I do? Fight or accept being disrespected? I choose to FIGHT!