1 reviews | Active since May 2023
Mtn is a **** and they are violating my rights as a customer.
My rights are violated by mtn as customer and I am very angry. Mtn continues go bill me for the expired contract. I cancelled a data contract on 11th of August and given a reference number and was told that August will be the last month I will be debited for data. End of September Mtn debited me for data and I phoned them and sent emails and they apologized for delayed cancelation. While the query was still on progress I received another data and I asked mtn why I am being forced to stay with the data that is expired and I emphasized that I am not going to pay the data that Mtn keeps debiting on my phone without my concern. I wrote last email to mtn to assure that I will not have the same problem on October and be billed for cancelled data contract.
Mtn billed me again for data on October after I complained for the whole month.
Why I am being ****med?? Why Mtn is violating my rights as the customer?? Why mtn staff is canceling the contract late and that is made my fault??
Why I am being forced to stay on data contract that I don't want?
Why I am billed on September and October for the cancelled data contract??? If there was an internal error then who is fault that?? Mine as customer?
I have emails and reference number for the cancelation.
I WANT MY MONEY.
MY EMAIL IS ***, contact ***
