AN
Aphelele N

1 reviews | Active since May 2023

02 Nov 2023, 07:11

Mtn is a **** and they are violating my rights as a customer.

My rights are violated by mtn as customer and I am very angry. Mtn continues go bill me for the expired contract. I cancelled a data contract on 11th of August and given a reference number and was told that August will be the last month I will be debited for data. End of September Mtn debited me for data and I phoned them and sent emails and they apologized for delayed cancelation. While the query was still on progress I received another data and I asked mtn why I am being forced to stay with the data that is expired and I emphasized that I am not going to pay the data that Mtn keeps debiting on my phone without my concern. I wrote last email to mtn to assure that I will not have the same problem on October and be billed for cancelled data contract.

Mtn billed me again for data on October after I complained for the whole month.

Why I am being ****med?? Why Mtn is violating my rights as the customer?? Why mtn staff is canceling the contract late and that is made my fault??

Why I am being forced to stay on data contract that I don't want?

Why I am billed on September and October for the cancelled data contract??? If there was an internal error then who is fault that?? Mine as customer?

I have emails and reference number for the cancelation.

I WANT MY MONEY.

MY EMAIL IS ***, contact ***

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