Mtn is a *****

Mtn has opened a *****ulent account for my 65 year old mother and we reported the matter to mtn , they sent us to stop the debit order at the bank and didn't help thereafter. Mtn continued debiting on her standard bank account, we then changed her pension fund income to capitec and mtn still had access to capitec and debits still. How they got access to capitec account no one knows.