MTN IS A ****

I am extremely disappointed with MTN’s service regarding my account. I’ve been dealing with the same billing issue for weeks now. I settled the outstanding amount and both the app and MTN agents confirmed that the balance was cleared. The next day, the MTN app suddenly showed R438 outstanding. I contacted MTN again and was assured that if I paid the R438, my account would be up to date and I would owe nothing further.

I paid the amount, yet MTN keeps giving me conflicting information. The balance keeps changing for no clear reason, and I am honestly tired of phoning and visiting stores just to be told different things every time.

What makes this even worse is that I requested the call recordings for my previous queries and still have not received them. This lack of transparency and accountability is unacceptable.

I am asking MTN to urgently fix this issue, provide proof of what exactly I am being billed for, and supply the call recordings I requested. I’m exhausted from escalating the same problem repeatedly.