MTN is a ****!

I’ve had a contract with MTN from 2021. Honestly, I haven’t experienced much problems until their agent called me in July to upgrade. I remember very well asking the agent if there would be any changes to my contract and he said no, and further went on to tell me that my monthly bill would increase to R350 from about R290.

As they usually do, he asked about my spend limit and I told him to keep it at zero, now I’m surprised to find out that firstly I owe a “prorata” fee which I was supposed to pay for upgrading the contract, also, I’ve spent over my limit so I now owe just a bit more than R1000, as a result the service has been suspended. All due to their misconduct and not disclosing costs related to an upgrade.