MTN IS ****

I bought airtime through the bank for one of my numbers, then I transferred part of the airtime to my other number. When I checked the number I had transferred to, there was no airtime received. I double-checked whether I may have made a mistake, the number is correct.

So, I call 135, I am informed that I made a call to the number I transferred from. I reason with the lady that both these numbers and SIM cards are on the same phone, there was no call made. She flatly refuses to assist, insisting that I must go to a nearby MTN Shop, this is 20:33 at night, by the way. When I inform her that there is no call made, which is then an error on their part, will she not at least investigate that, only then does she say she will escalate same to her manager.

I ask the turnaround time, she says she does not know it. I ask for the reference number for the call, she says that she does not have it. I ask for her name, she says she is Sinazo, I ask the surname, she says that she is NOT ALLOWED TO GIVE OUT HER SURNAME!!!

Really MTN??? Is this the pathetic service that we signed up for? A simple ****ing query cannot be simply resolved??? Why the **** are you all still open?