MTN IS *****

MTN Loaded Unauthorised Data Bundle After I Declined Offer

On Friday 10 April 2026, at 16:43, I received a call from *** an MTN agent offering to u pgrade my data contract. I clearly declined the offer. The call lasted under 1minute 12 seconds.

My current contract: 30GB loaded monthly on the 12th. Today, 12 April 2026, I received an SMS stating MTN has loaded 70GB. I did NOT consent to this change. I did NOT request it, and I explicitly refused it when offered.This is unacceptable. Changing a customer’s contract terms without consent is ********

I demand that MTN: 1. Immediately reverse the unauthorised 70GB upgrade and restore my 30GB package. 2. Ensure my monthly premium reverts to the agreed amount with no extra charges. 3. Provide written confirmation that no penalty or admin fees will apply for reversing this. 4. Investigate how this was loaded after I declined, and prevent it happening again.

If this is not resolved within 24 hours I will escalate to ICASA and the National Consumer Commission. 083***5873.

#MTN #PoorService #UnauthorisedContractChange