MTN is ****

I am so ****ed off at the serivce and customer excellence your people at MTN store and customer service display. Up to date im still battling with a sim swap taking into account that this process has been going on for 25 damn days , Ive been to MTN at Southgate Mall Itumeleng is VERY VERY Rude after sharing ny fustration dismal times this idiot refused to help me I had to wait for his supervisor she herself couldn't even apologies on his behalf for his ****ty attitude, nor could she even assist. I went to The Glen Mall it had to take two stores for them to realize they cant assist and it has to be escalated. Why state that this process takes between 2- 24 hours only to find out agents you are employing to be in customer care cant even take ownership on a customer's query and do a follow up. I had to call customer care today only to hear that my sim swap is only being escalated to a manger now only. When I called in on the 31st Samantha should have to date gotten back to me and state this is the hold up. Its the common courtesy. I had to use my airtime around to contact store consultants , only when they seen they were not educated enough after 25 days they wanted to escalate this. Spoke to this idiot and sharing my fustration made him hang up the call. Like how the actual **** do you do this to someone thats already ****ed off and explained the process they waited for 25days. Pathetic. Honestly this is bull****. Start employing people that know what they doing not this bull****. Y'all paying people to sit on there asses.