AR
Avinth R
1 reviews | Active since Dec 2013
12 Jul 2019, 14:28
MTN IS ****
MTN listed my account as a default even though I had paid the necessary amount to close it. You are a **** company.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
15 Jul 2019, 09:43Good day Avinth R
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the contact number provided is missing a digit however we did pick up that you have been communicating with our credit controller via email. Please reply to the email that they sent on the 12.07.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the contact number provided is missing a digit however we did pick up that you have been communicating with our credit controller via email. Please reply to the email that they sent on the 12.07.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply15 Jul 2019, 09:43
Official
Good day Avinth R
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the contact number provided is missing a digit however we did pick up that you have been communicating with our credit controller via email. Please reply to the email that they sent on the 12.07.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the contact number provided is missing a digit however we did pick up that you have been communicating with our credit controller via email. Please reply to the email that they sent on the 12.07.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
AR
Avinth R's updateReviewer Update
15 Jul 2019, 11:08I have rep**** to his email. A number of times already. How do you go and list someone as default after I always paid as promised. There is also a procedure to follow before listing an account as default which has not been followed. Please provide me with correspondence as to where I signed acknowledging that my account will be listed. I have been a customer of MTN for over 10 years and this is the last time I deal with you. And I am going to make sure as many people as possible know about this.
1.When will this be resolved
2.Please forward proof of default whereby I signed and was notified of this to ***
3.Will the credit controller be fired for bringing the company into disrepute
4. Will I be recompensed for the penalties I need to pay should the house purchase I am busy with not go through
My Contact number is ***
I expect a response by no later than 13:00 hours 15/07/2019
All take note, MTN says they can not reach me yet they said that they aware I am dealing with the credit controller. They are ***** and save yourself the frustration and do not deal with this company. The are useless and will do everything in their power to ensure you do not have a pleasant experience with them
1.When will this be resolved
2.Please forward proof of default whereby I signed and was notified of this to ***
3.Will the credit controller be fired for bringing the company into disrepute
4. Will I be recompensed for the penalties I need to pay should the house purchase I am busy with not go through
My Contact number is ***
I expect a response by no later than 13:00 hours 15/07/2019
All take note, MTN says they can not reach me yet they said that they aware I am dealing with the credit controller. They are ***** and save yourself the frustration and do not deal with this company. The are useless and will do everything in their power to ensure you do not have a pleasant experience with them
AR
Avinth R's update15 Jul 2019, 11:08
Reviewer Update
I have rep**** to his email. A number of times already. How do you go and list someone as default after I always paid as promised. There is also a procedure to follow before listing an account as default which has not been followed. Please provide me with correspondence as to where I signed acknowledging that my account will be listed. I have been a customer of MTN for over 10 years and this is the last time I deal with you. And I am going to make sure as many people as possible know about this.
1.When will this be resolved
2.Please forward proof of default whereby I signed and was notified of this to ***
3.Will the credit controller be fired for bringing the company into disrepute
4. Will I be recompensed for the penalties I need to pay should the house purchase I am busy with not go through
My Contact number is ***
I expect a response by no later than 13:00 hours 15/07/2019
All take note, MTN says they can not reach me yet they said that they aware I am dealing with the credit controller. They are ***** and save yourself the frustration and do not deal with this company. The are useless and will do everything in their power to ensure you do not have a pleasant experience with them
1.When will this be resolved
2.Please forward proof of default whereby I signed and was notified of this to ***
3.Will the credit controller be fired for bringing the company into disrepute
4. Will I be recompensed for the penalties I need to pay should the house purchase I am busy with not go through
My Contact number is ***
I expect a response by no later than 13:00 hours 15/07/2019
All take note, MTN says they can not reach me yet they said that they aware I am dealing with the credit controller. They are ***** and save yourself the frustration and do not deal with this company. The are useless and will do everything in their power to ensure you do not have a pleasant experience with them