1 reviews | Active since Apr 2017
MTN is ****
<p>The staff at the MTN Galleria store are full of it. They think I don't understand what goes on in the sales industry and signed me up for an insurance package that is way more than what my phone is worth. They were of no assistance when I wanted them to fix the problem, only after I tweeted MTN was the insurance amount returned to me. MTN insurance is the worst insurance I have ever seen, I'm being billed for things I don't know when I asked for an insurance contract I never got one. I'm never getting MTN contract ever again.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the MTN insurance was migrated to Pinnacle insurance in December 2016.
You need to contact Pinnacle insurance for assistance, the contact number is *** .
Kind Regards,
Alice van der Merwe
Reference Number: ***8
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the MTN insurance was migrated to Pinnacle insurance in December 2016.
You need to contact Pinnacle insurance for assistance, the contact number is *** .
Kind Regards,
Alice van der Merwe
Reference Number: ***8
Best regards,
Hi there
I took the contract in July 2016. The matter was only resolved in December 2016. The consultants at MTN GALLERIA wouldn't help me in that 5 months and everyone kept saying it's been escalated.
If the insurance is being handled by another company why is it still being billed on my MTN contract account? I took out insurance with MTN so it's not my problem of MTN decides to let another company handle it now. Why must I use my minutes to call an external company to fix something that was soled to me at MTN????
Hi there
I took the contract in July 2016. The matter was only resolved in December 2016. The consultants at MTN GALLERIA wouldn't help me in that 5 months and everyone kept saying it's been escalated.
If the insurance is being handled by another company why is it still being billed on my MTN contract account? I took out insurance with MTN so it's not my problem of MTN decides to let another company handle it now. Why must I use my minutes to call an external company to fix something that was soled to me at MTN????